Cancellation & Refund Policy

Last updated on Feb 15th 2025

Webnetis Solutions believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 2-3 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the shipping process.
• Webnetis Solutions does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be made if the customer establishes that the quality of the product delivered is not good.
• In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2-3 days of receipt of the products.
• If you feel that the product received is not as shown on the site or does not meet your expectations, you must notify our customer service within 2-3 days of receiving the product. The Customer Service Team will review your complaint and take an appropriate decision.
• For complaints regarding products that come with a warranty from manufacturers, please refer the issue directly to them.
• In case of any refunds approved by Webnetis Solutions, it will take 3-4 days for the refund to be processed and credited to the end customer.

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